My VIP Pass Terms & Conditions

Your decision to purchase and use our my VIP Pass (VIP Pass) means that you agree to be bound by, and comply with, these terms and conditions (the Terms) as amended from time to time.

These Terms form a legally binding agreement between Buderim Foods Pty Ltd trading as The Ginger Factory (The Ginger Factory, we, us or our) and you:

  1. Each purchaser of a my VIP Pass will be issued with his or her own my VIP Pass card and as a condition of purchase, each person will be required to provide us with the following details:
    • name
    • post code
    • date of birth
    • email address
  2. As a purchaser of a my VIP Pass, you will be required to have your photograph taken for display on your my VIP Pass.
  3. As the holder of a my VIP Pass, you will be entitled to an unlimited number of rides on the ‘Overboard’ and ‘Ginger Train’ rides (the Rides) for a 12-month period, commencing on the date that your my VIP Pass was issued to you. Dates relating to the validity of your my VIP Pass will be displayed on your Pass. Unlimited rides, does not mean continuous unlimited rides, during busy times you will be asked to re-queue.
  4. Rides may be closed for maintenance without prior warning and in the event of maintenance notifications will be on and
  5. In the general interest of your own safety and the safety of other passengers, you must remain seated at all times when riding on the ‘Overboard’ and Ginger Train’ rides. This is a condition of ride entry.
  6. A my VIP Pass cannot be transferred, sold, loaned, given away or used by any person, other than the person issued with the my VIP Pass. Therefore, you agree that the my VIP Pass issued to you must only be used by you.
  7. Your my VIP Pass remains the sole property of The Ginger Factory at all times.
  8. Your my VIP Pass is not refundable
  9. In the event that your my VIP Pass is not valid or cannot be presented for any reason, including, but not being limited to, your my VIP Pass being lost, stolen, damaged or forgotten, your free access to the Rides will not be permitted. Failure to present a valid my VIP Pass will result in a non-refundable charge of the ‘on the day’ admission rate applicable to any rides.
  10. In the event that you lose your my VIP Pass, or it is damaged or stolen, you may apply for a replacement card. You will be charged an administration fee of $5.00 for this service.
  11. You are responsible for ensuring that all details that you have provided to the Ginger Factory are accurate and current at all times. If your details change or require amendment, please be sure to contact us so we can update your details.
  12. You agree that the Ginger Factory may contact you, via the electronic means provided at time of purchase of your my VIP Pass. Such conduct will usually, but not always, relate to service information, information about changes to these terms, and reminders in relation to expiry and/or renewal of your my VIP Pass. The Ginger Factory will not use your details for marketing purposes, unless you have ‘opted in’ to receive such information at the time of purchasing your my VIP Pass.
  13. The Ginger Factory may amend or replace these Terms and the benefits associated with your my VIP Pass at any time and without notice to you. We will notify you of changes by sending you a notice to the email address provided by you at the time of purchasing your my VIP Pass.
  14. Our Privacy Policy will govern our collection, storage, use and disclosure of your personal details.