General Terms and Conditions

Liquor Licence

Your contract of sale is with the holder of the Liquor Licence number 186756.

Your offer to purchase is subject to acceptance of your offer by the holder of the  Liquor Licence, certification and evidence of you being over 18 years of age, the availability of stock and the liquor which is the subject matter of your offer being ascertained and appropriated at the above-mentioned licensed premises. 

Responsible Service of Alcohol

Buderim Group Limited (“Ginger Factory Tourist Complex”) takes the responsible service of alcohol very seriously. If you, the customer, look under 25 and are unable to present valid photo identification, your order will be cancelled. If anyone present at the premises at the time of delivery looks under 25 and is not able to present valid photo identification, your order will be cancelled.  If you, the customer, show signs of intoxication either when placing your order or at the time of delivery, your order will be cancelled. Alcohol cannot be left unattended for any reason at any time. We reserve the right to refuse service at our sole discretion, this may be because of our concern for a customer’s welfare and our commitment to responsible service in the community. 

Cancelled Orders

If your order has been cancelled because you cannot present valid photo identification or you are intoxicated, your order will also be refunded, except for the delivery fee, which will be charged. If your order has been cancelled because you were unable to accept delivery because of an incorrect address or phone number, your order will be refunded, except for the delivery fee, which will be charged.

Delivery

Our customer service staff are available to update you on your delivery from 9:00am-5:00pm Monday to Friday. Due to liquor licensing regulations, we are unable to leave orders on your doorstep or at any other address other than the delivery address listed on the customer order. Customers must be able to present valid photo identification to receive their order.

Other

AUD: all prices are in Australian Dollars.

Change of mind returns: Ginger Factory Tourist Complex does not offer any returns or refunds where you have changed your mind or made a mistake in ordering. If you are unhappy with your purchase, please contact Ginger Factory Tourist Complex via email or call us during business hours.

Promotional voucher codes: Promotional vouchers cannot be exchanged for cash, used in conjunction with other offers/codes, re-used on another transaction, or partially used across multiple orders.

Website Content

The materials (including all software) and services at this site are provided “as is” without warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Ginger Factory Tourist Complex’s obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.

While every effort is made to ensure the content of the site is accurate and up to date Ginger Factory Tourist Complex further does not warrant the accuracy and completeness of the materials, information or services on this Site.

Ginger Factory Tourist Complex may make changes to the materials and services on this Site, or to the products and services described in them, at any time without notice. The materials and services on this Site may be out of date, and Ginger Factory Tourist Complex makes no commitment to update the materials and services on this Site.

Information published on this Site may refer to products, programs or services that are not available in your area or country. Consult Ginger Factory Tourist Complex for information regarding the products and services that may be available to you. 

Privacy and receiving Commercial Electronic Messages

You agree that we may send you commercial electronic messages and tailored advertising (which include marketing communications advertising goods and services) via various channels and media (including by email, SMS, phone and mail) where you have not opted out (as described below) from receiving such electronic messages sent to you by Ginger Factory Tourist Complex via those channels or media. Your agreement to receive commercial electronic messages from us will be effective until you opt out.

You may opt out of the receipt of commercial electronic messages by using the unsubscribe facility in the footer of any commercial electronic message. If you tell us you opt out of the receipt of such material, you will only receive information we are required by law to provide to you or factual information directly about your account, including changes to these terms and conditions and/or the Privacy Policy, Account transactions or other important information relating to products you have purchased.

Liability Disclaimer

The Site is provided by Ginger Factory Tourist Complex in good faith but Ginger Factory Tourist Complex does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.

The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, Ginger Factory Tourist Complex hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.

Returns Policy

We’re happy to accept returns for an exchange or credit but not a refund unless the product is faulty.

All return/exchange must be requested within 7 days of purchase.

Returned products are subject to inspection.

Any shipping costs are the responsibility of the customer and cannot be refunded unless the product is faulty.

For all returns please contact us on enquiries@gingerfactory.com.au or call 1800 067 686.

Defective Products

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.