Logo Green
Txt Faq

Gruffalo Trail FAQs

Is this a free attraction?

It sure is! Entry to the Ginger Factory is free and The Gruffalo Trail is located in our rainforest.

How long will The Gruffalo be at the Ginger Factory?

The Gruffalo will be calling the Ginger Factory his home for a whole year!

What is the name of the app on the app store?

Search for “The Gruffalo Spotters 2 Aus” app in the app store. If you have previously downloaded “The Gruffalo Spotters” app you will need to re-download this new version.

The app is not downloading?

Have you got your data roaming on?

Is your device compatible? Note the app is only compatible for the accepted Apple and Android devices as listed below:

  • Apple: The Gruffalo Spotter has been developed for iOS 11 and later iPhone (6s and above), iPad and iPad Pro. Previous versions of these devices will not be fully supported.

  • Android: The Gruffalo Spotter has been developed for Android 7+ AR compatible devices (S7, Pixel and up). Previous versions of these devices may not be fully supported.

The Gruffalo App is available on all countries app stores.

If the app is still not downloading, try turning your phone off for two minutes, turning it back on and trying to download again.

It is not letting me take photos?

Have you given permission for the app to access your camera and image gallery once initially opened after downloading?

Photos are automatically added to your device’s gallery. Please ensure you give the app permission to access your photos when prompted once you download the app.

If you accidently said ‘no’ to allow access to your camera, please follow the steps below according to your device:

Apple

– Go to your Settings > Privacy > Camera > Gruffalo Spotter AUS

– Also verify that the camera is enabled in: Settings > General > Restrictions

Android

– An error message will appear when you attempt to use the app

– Click ‘close’ – this will close the app

– Reopen the app – this will give you another opportunity to give approval to allowing camera access so the app can work correctly

Why can’t I view the photos on the app?

Photos are saved directly to your personal camera roll / photos outside of the app – note that this is dependent on whether you gave permission for the app to access your camera/photos (if you didn’t, follow the steps above)

On the app, you can only preview the last photo you took, you do not have the ability to swipe through all images captured.

Depending on the device, follow the steps below to view all photos:

– Apple: Open your photo app and click on ‘photos’ – this is saved in your camera roll

– Android: Open your photo app and click on ‘Albums’ different to IPhone, photos are saved in a generated album under your ‘album file’ called ‘the Gruffalo trail ‘

Why can’t I view the photos on the app?

Once the trail has been completed, there is a ‘restart’ button and a ‘camera’ button on the final complete screen, which allows you to go back and take more pictures.

You can take as many images as you like and complete The Gruffalo Trail as many times you wish – there is no limit!

Do I need internet connection to use the app?

To avoid delays and get spotting straight away, we recommend customers pre-download the Gruffalo Spotters app from the Google Play Store or Apple App Store before visiting. (Mobile Data Charges may apply, check with your Mobile Phone Provider on Data Limits). Once installed, the application no longer requires a data connection when you visit us!

Where to next…

Img How To 2

How to

Img Trails 2

Map